Remember this job puts food on your table, keeps the lights on and the roof over your head. As a business owner, you should equip your staff to successfully handle conflict through regular training. Never saying a word to us. I was at Walmart today and the cashier was less than friendly. She is a contemporary etiquette, manners, and people skill expert, and the founder of the prestigious Etiquette School of America. Remember to thank God at the beginning and end of everyday, for everyday on this earth is a gift. I know I was not alone in this because all my colleagues said the same thing. Is it rude for a homeless person to point out that is Christmas when they're begging for money? Fortunately, the large majority of cashiers are very helpful and friendly, in my experience. We are monitored for our average scans per hour, and people with tons of coupons reduces our scans per hour which gets us in trouble. So, I went to Target, (was not asked for id), and upon returning to that Walmart many times, never encountered that “lovely” female manager again. When I dealt with the public always treated the customers the way I would want to treated. I have never heard from any customers complaining that I am too slow before. That cashier that thinks price matches come directly out of their paycheck. In the event that a customer becomes angry, impatient or demanding, your staff will have the tools to de-escalate the situation. I know that feeling but I also know it’s counter-productive. Do associates gather after you leave a store to release their pent-up frustrations about your inappropriate behavior? I forgot the check was not cleared yet. You need to report her to the mgr, the regional mgr and the corporate office/owner, too many people out of work to keep a rude woman employed. We proceeded to leave. But her outburst was uncalled for. I have not been through a cashier line in a long time as I prefer to use self checkout. Category: Retail Stories, Stupid Customers Tags: retail lists, stupid customers Leave a Comment. He said he would take care of the situation. Then call that branch of the store and tell the manager and situation from outside the store. Stay calm and explain to the customer what the store policies are; never raise your voice or get angry. It is also important to say that you should ALWAYS follow these steps with EVERY rude Walmart Associate. Say a prayer for her, make your complaint and move on. If nothing is done, never go their again and talk bad about the place to your friends. Often, people feel powerless, for the most part, in their everyday lives. 1. Nothing much you could do to her, including getting her in trouble with the manager, would surpass the miserable time she was creating for herself. Usually there is a CSM floating around that can solve most issues and most of them want to hear if an associate was rude to you. What is local is up to each store and 30 miles seems like a pretty good distance. If you weren’t so abrasive and rude, I would’ve refunded your money – even though we are under *no* legal obligation to do so. Good luck. Its not that bad, I've actually caught on to everything fast, but I'm still learning the plu codes for produce and I call some of my coworkers over if I need a little help. I no longer work for Walmart but I had some of the most awesome customers anyone could ask for. Believe me, they WANT to know. Instead of complaining to a supervisor after being treated poorly, most disgruntled customers just go home and gripe to family and friends about their experience. 5 Ways to Deal With Rude Walmart Cashiers. In many retail stores, cashier responsibilities include bagging items … Everyone's pretty nice, but I've had a few rude customers the past couple of days. If you are nice and courteous, most of us are nice and courteous as well! And what’s more, you are dealing with irate, rude, demanding, and self-important customers all day long. It’s “local”. Yes, the cashier was very rude. How do you think about the answers? Her lack of communication and her body language dumping those groceries said it all! Don't repeat the same scripted lines to every single customer. Okay, there’s already a lot of good answers here, and some not too good. Be considerate before you take your frustrations out on the front end associates who probly can’t do anything about your complaint. For every 1 rude cashier there are 1 billion rude customers. Hand the mobile register to your cashier so they can pull the customer off the line and handle the transaction on the side. After searching my purse, I realized it was not there. They'll give me a half assed quiet hello and when I say bye, thank you, or have a goodnight 95% of the time they won't say anything back. The fact that you take the extra time to complain and get the cashier in trouble just proves what a horrible excuse for a person you really are. She was quite rude to reprimand you for doing it, and if you were really annoyed then speak to the manager, but personally, I would just let it go. Our bill is totaled. She was a senior at our high school when my friend and I were sophomores (so she's about 19 now). Your email address will not be published. But haven’t we all at one time or another. I could not believe what I saw. via Flickr – Mike Mozart. If you don’t want to use our service any more, please cancel your account. Typically, it takes a month for the executor to get approval from the probate court to handle the assets. And the only question I had wasn’t responded to in a polite manner. There is no easy way to figure out who they DM is for your district except to ask at the store level for his or her phone number. If they have a rude associate, they want to be able to deal with it as quickly as possible. He came right away and I proceeded to tell him the situation and to show him my id. When a customer did this to me, I set their change on the counter instead of handing it to them. #5: Offer Support . Make guests aware of all the upsell options available by writing it directly on the menu, and train your staff to call these out in conversation. The same thing happened to me. She killed our transaction and started dumping the groceries out in the buggy like sacks of garbage. My friend and I have been spending some of our free time in a nearby town. In my 40 plus years of retail I never once took out a mood on a customer or a co worker. Get your answers by asking now. Lately, however, we have been having some problems with one of the cashiers there. A personal touch like this goes a long way, not just for the difficult customer, but also for those watching how you, the owner, handles the situation. Had a bad experience with Walmart cashier today. Not everyone is blessed to have s job. Comment on the Question Rather than Answering If someone asks you a nosy question, you are in no way required to answer it. Ill walk up to the register and their face become irritated or disinterested. Rude cashiers in Walmart, Hwy 12 Starkville, MS. Why I avoid this store at all cost. I’ve never had a situation that wasn’t resolved as long as I followed the steps. I then said, well, how about this..is this real? Notify me of follow-up comments by email. That should do it. Found On AskReddit. What can Walmart cashiers do about rude customers? You are in line, minding your own business, ready to check out and BAM! every single person that works in places like you will encounter rude customers. A head cashier oversees cashiers in their department and is responsible for training all new hires. That cashier that has spent far too long on their feet and just can’t deal with another customer. One lady tried to pay for $400 of groceries with her sister’s maxed-out card, said “well, it’s not mine, anyway…” then when I couldn’t do anything about it, lined her kids up and said “We’re not eating this week because of this man.” That should do it! when i asked why - she said it's because she can swipe it on the floor :| , when i was shocked and said 'excuse me' - she said - that it's rude -to put money on the counter. Required fields are marked *. My mistake! But I could not! So I just started working as a cashier at a local supermarket and its my first job. Remember that if you are using coupons, you represent all couponers. Our debit card would not work. If you have burned every bridge at your Walmart and don’t want to talk to them, call the next closest Walmart. I would report her to the manager or email the store and put a complaint in. Some people are simply ill-mannered and ill-tempered. Hi I was in Walmart today CSM came up to the register to check all my coupons. If this cashier can't grow a thicker skin and learn to be a bit more pleasant she will be out of a job. Do greet customers when they approach you. I was afraid when this incident occurred. Remember that living well is the best revenge. I know, nothing justifies a rude cashier. Smile. I am a cashier and I agree that - that cashier was rude. #21 Mar 11, 2014. people are **** and we all know that. So I told the girl to allow us to step aside and see what we needed to do to at least make some of our purchase. Rude employees have a multiplier effect when it comes to how much their actions hurt their workplace. If you don’t see the name, ask for it. I am now marking your email address as spam and your communication will no longer get through. 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I used to be a Walmart cashier and I have worked with many rude cashiers that didn’t wanna take the time to help people. Tbh I don't know why they make a fuss about little stuff. So I did. Walmart should simply ban people like you from shopping. Here’s a helpful list of suggestions so you can handle the situation yourself. These range from old-fashioned bill switching trying to confuse cashiers into giving too much change to attempts to return merchandise after it has been well used or broken. As it was stated, you are being paid to be there. After I walked away, she was more than polite to the man behind me and I took notice right away. 1. I have heard so many horror stories from the other side, stories of awful couponers, that it makes sense that they would not want to deal with us. Would you have been friends with him after all he did? The manager wanted to know how she could make it right. Look them in the eye and speak clearly and with energy or some amount of enthusiasm. Some ppl might consider it more polite for customers to hand $ directly to the cashier. How to handle conflict. A customer can say pretty much anything to us cashiers and we have to take it so it shouldn’t be so hard for you to let it go if a cashier is a tiny bit “rude” to you. It was an almost 12 hour trip and I decided to stop at Walmart to get a bottle of wine and some treats for my cat. no excuse for that. Be friendly. What's something you do before and after midnight? In work, why do older women give me (me as a female aged then 20 and now 22) dirty looks and don't say thank you if I hold a door for them? “Why are customers so rude” is top (and according to search tool SEMrush, around 260 people search for this term every month.) BTW, have you ever noticed that many bank tellers (when they give you the money) put the money on the counter? If you have had a bad experience with a Walmart Associate, please leave a comment telling what happened and how you handled it. Are female cashiers rude to you guys too? Make sure it isn’t you. We made our selections around 47.00 worth. Your email address will not be published. If a customer accused you of bad customer service, what would you do? The best tactic is to report such behavior to the manager. Make sure you know what you are doing before you get in line. Then we also have to make sure that the coupon is valid (and many try to pay with ones that aren’t) and if it’s not and we put it through we get in troubleso yeah if you come with a bunch of price matches and coupons the cashier is going to be annoyed and less friendly BECAUSE OF YOU. That is not a thing to wish on anyone in this economy. I mumbled to myself as I walked away with wow and nice…Unfortunately I did not take her name. Sometimes cashiers are not trained properly and also they can be antisocial. Why Should You Consider Shopping Online Rather Than Going To The Store, How to Save on Halloween Costumes for the Family, Preparing Your College Student For Life Away From Home. I was so mad and the people around me were in disbelief. I have had several instances where problems with a cashier were solved by a CSM, sometimes they will even move me over to an empty cash lane if I have a big order and check me out themselves and deal with the cashier after I leave. (I'm always keeping a steady pace not slow or not fast) Then one day this man was checking out from my register, he said I'm slow. Be friendly. There was no greeting in the beginning or the end. HOWEVER, remember that store associates have NO control over coupon/ad matching policies, pricing, stocking, or many other things. I don't really care - at the end of the day even if there are no customers cashiers still get paid by the corporation. Is it ignorant for employee to not contribute to monetary gift for lower-level co-worker she ignores when he says “good morning”? She then said well, I have never seen a militaryid like this and it says on it that it is for military personnel or voluteers. I’ve worked at a Wal-Mart, so I can say that. There is no use acting like a vigilante or a cop. Join Yahoo Answers and get 100 points today. The person probably had a run or two with some other customers. Being a cashier is a hard job. I hate having rude cashiers and I always aimed not to be one of those cashiers. No store manager wants to his employees offending customers and he/she not knowing about it. I usually give people the benefit of doubt. You … I was being paid to be helpful. Who knows, you might even get a good coupon or two out of it to retain your business. So we did not have enough available to purchase 47.00 worth. How rude? No content on this site may be copied and reused in any form or fashion without express written permission. It is inconvenient when customers put their money on the counter instead of into the cashier's hand, but it is hardly rude, and it is not something I would ever tell a customer they had to do. I am a CSM and I always want to know what happened that made your visit bad so I can fix it if I can. They shouldn’t be flat out rude if you are nice and understanding, but you are making their job worse with your coupons. They are being paid to be helpful and courteous and you aren’t but face facts, if you are rude, you are probably going to get rudeness in return. Cosmopolitan.com spoke to 11 people who have worked, or … Here’s how to handle cashiers that won’t accept your coupons: I Can’t Accept This Coupon Because It’s For $2 and the Item is Only $1.79. You can’t control someone else’s behavior or explanatory style. Regards. Obviously her rudeness had nothing to do with you and a lot to do with her. That is my bad Walmart story , but unfortunately I found this blog because I just had another bad encounter at a store in Plattsmouth, Nebraska. Not the most mature thing to do, but hey, little victories, I was a teenager. Smile. You can sign in to vote the answer. i hear about this for the first time in my life. Otherwise, just call it. go starve to death. She must be a miserable b**** to waste the consumers time and give the business she is working for such a negative image. Foregoing for the moment outright theft, scams designed to fleece retailers abound. We had a balance of around 40. I know, nothing justifies a rude cashier. He apologized profusely and thanked me for my service. How about I give you at least some what good advice "If the cashier is moving too slow, making errors, or not doing things how you like it, do not say anything rude to them because most likely that cashier is sick of rude people like you and has learned to ignore people like you." We will not return to Lexington walmart again. My guess is that this is not the first time she had an outburst and believe it or not, managers are not dumb and they do notice bad behavior by cashiers. If I did not report her to the manager, I would surely not return to that place of business until she was removed from that job. We can’t call their immediate supervisor. I was 35 and told him that but he needed to see it. Her behavior was completely unacceptable. Out of nowhere you are hit with a rude cashier at Walmart. No matter what is goin on in her life she has no right to take it out on other customers. What to look for in an answer: Practice with training new cashiers; Experience operating technologically advanced point of sale systems What do you do? Not all walmart employees are nice.An associates in management doesn’t mean you own walmart. Customers aren’t. Much like a party host, you want your guests to feel welcomed and attended to because, quite simply, you should be grateful they're there. It’s happened to all of us. there is no use confronting this rude person. I went to check out and the young guy in line asked for my id. It is the manager's job to handle this. You should have reported her behavior to the manager on the spot, instead of allowing her to take someone else ahead of you. and not waiting, when i pick up everything - said - next customer!!! Take the Honest … We deposited a check and proceeded to Walmart in Lexington. While it helps to have tact when upselling to guests in person, there’s no reason to make your menu options subtle. Get to the check out. I was just getting back in town, (Urbandale, Iowa), from a nice trip to Colorado on a visit to my brother. The way to deal with a rude cashier is to speak to management about her behavior. :/ I've even come across cashiers like that. When I was a student I worked as a cashier in a shop for two years, and one of the things that really used to annoy me was customers putting the money on the counter instead of simply handing it to me. Walmart’s customer service number is 800-WALMART or you can email them here. Is it true that coupon circulars to price match are only accepted in a 30 mile radius ?told to me by customer service from a store about 40 miles farther. I called the store manager and corporate and filed a complaint , the store manager was going to look at tapes of her doing it, but I still see her in the store so I am sure no action was taken and I am expected to deal with her. Are you an ill-mannered customer? I told her that the cashiers behavior was disrespectful. Support comes in a variety of shapes and sizes. Here’s a helpful list of suggestions so you can handle the situation yourself. Tell yourself that grouch could be your Grandma, and you wouldn’t want anyone to treat your Granny rudely no matter how rude she is/ was. The manager,(a short, heavyset young female), came over and decided to inspect my id ad read it. I told her how can you reverse your cashiers behavior. As soon as the customer leaves, take a deep breath, and try to clear them from your mind. Just call the manager or the owner of the establishment and let them know what happened. I wanted to talk to a manager. In fact it should be illegal for people like you to shop anywhere. “Why are customers so stupid” and “Why are customers so entitled” are also top suggestions (“Why are customers so stupid”, for example, rings in 110 searches per month). Tell them exactly what happened and who was involved. That employee needs to know that there are consequences for rudeness and either shape up or ship out. If the customer continues to give your trouble, ask a manager to help you with the situation. is it really considered rude to put money on a counter? Sometimes I just had to work a little harder than usual to be that to some. Some people are just rude. Make sure the receipt has a cashier name and it’s the same. Sure I might have miss figured my available balance. Many times I have had readers contact me with stories about something that happened and I have felt obligated to step in and try to get it resolved. My husband was humiliated. You do your job and ignore the rudeness. It’s never taken me more than a few hours to get a response. A Magical Guilt Trip. I instead asked if an old military id , (I served in the Air Force and kept the id because it has my blood type and religious affiliation), would work and he said he needed to ask a manager. 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